Frequently Asked Questions

Shopping

How do I claim VAT exemption?
Our prices are already showing excluding VAT. After purchase, you will be asked to confirm your eligibility for VAT exemption.
How long does delivery take?
All orders placed before 1pm on Monday to Friday are dispatched the same day.
Orders placed after 1pm are dispatched the next day.
Orders placed after 1pm on Friday or over the weekend are dispatched on Monday.
Standard delivery is 3-5 days.
Next day delivery is available on some items for an additional charge.
Do the scooters come with a warranty?
Unless otherwise stated all used scooters and powerchairs come with a 3 month warranty. All new scooters and powerchairs come with a 12 month warranty. In both instances, the warranty is offered on an RTB (return to base) basis, which means that the item must be brought to our workshop for repair.

Scooters

What is a boot scooter?
A boot scooter is a name given to small mobility scooters which can be dismantled easily into 4 or 5 pieces so they can be transported in a car boot.
How do I register my Class 3 scooter with the DVLA?
It's a legal requirement to register all Class 3 mobility scooters with the DVLA. To do this, there is are two forms available; V55/4 for new vehicles and a V55/5 for used vehicles.
These forms can be obtained from some Post Office branches, from the DVLA directly via their website (https://forms.dft.gov.uk/order-dvla-forms) or from us upon request.
To help completing the forms, we have created a sample which can be viewed here (DVLA V55 Sample Form)

Finance

Am I eligible for finance?
Applying for an instalment plan is similar to applying for a new credit card. The details you provide are checked against public registers, such as credit-rating agencies. To increase the chances of acceptance, ideally, you will have a good credit history – (no late payments, CCJ’s, etc) – and meet the following minimum criteria:
  • Be over 18 years of age
  • Be working at least 16 hours per week
  • Have 3 years of UK address history
Further Questions?
Feel free to give us a ring on 0800 433 7023 or send us an email on sales@mobilityscootersuk.co.uk, and we would be happy to answer any questions you might have. Alternatively, pop into our shop and we can process your application while you wait.
About Divido
Divido Financial Services Limited (‘Divido’) is authorised and regulated by the Financial Conduct Authority. For more information, please visit: https://www.divido.com/