Below FAQ are some common concerns of our clients before purchasing mobility equipment.

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If you have other questions, please just send them to sales@themobilityshopuk.co.uk, or beter yet give us a call for a chat. Our number is 01202 798 942.

General Powerchair Questions

A powerchair and an electric wheelchair are often terms used interchangeably. Both refer to a chair with electronic motors for movement, typically controlled by a joystick. Powerchairs are designed for both indoor and outdoor use and often have more features for customization.

While you don't necessarily need a prescription to purchase a powerchair, having one can be beneficial, especially if you're seeking financial assistance or advice on the most suitable type for your needs.

Powerchairs are primarily designed for pavement and indoor use. However, they can be used on roads when there is no pavement available. It's important to follow local traffic regulations and prioritize visibility and safety.

Yes, powerchairs have weight limits which vary depending on the model. It's important to choose a powerchair that supports your weight to ensure safety and optimal performance.

Regular maintenance includes charging the battery, checking tyre pressure, and inspecting for any loose parts or damage. Cleaning can be done with a damp cloth for the frame and mild soap for the seat and backrest.

Most public transport systems in the UK are accessible and can accommodate powerchairs. However, it's always best to check with the specific transport provider for any size or weight restrictions.

If your powerchair breaks down, contact the supplier or manufacturer for assistance. If you're in a public place, seek help to get to a safe location. It's advisable to have a backup plan for such situations.

The battery life of a powerchair varies based on the model and usage. Typically, a fully charged battery can last anywhere from 8 to 20 miles. Regular charging is crucial for battery longevity.
Yes, powerchairs offer various customisation options, including adjustable seat height, backrests, leg rests, and control systems to cater to individual needs and preferences.
In the UK, you may be eligible for financial assistance through the NHS, Motability Scheme, or other charities and organizations. It's recommended to research and apply for any applicable programs.

General Scooter Questions

Mobility scooters come in various types, including folding scooters, 3-wheel scooters for manoeuvrability, 4-wheel scooters for stability, and road-legal scooters for longer distances.
No, you do not need a driving license to use a mobility scooter in the UK. However, users should familiarize themselves with the necessary safety guidelines and local regulations.
Class 2 mobility scooters are designed for pavement use and have a maximum speed of 4 mph. Class 3 scooters can be used on roads with a maximum speed of 8 mph and must be registered with the DVLA.
Consider factors such as where you'll use the scooter (indoors, outdoors, or both), your weight, the scooter's weight capacity, ease of transport, and any specific features like battery range and comfort.
Most public transport systems can accommodate mobility scooters, but it’s best to check with individual service providers as size and weight restrictions may apply.
Regular maintenance includes charging the battery, checking tire pressure, ensuring the brakes are functioning properly, and keeping the scooter clean. Regular service checks are also recommended.
The battery life depends on the model and usage, but on average, a fully charged mobility scooter can travel up to 15-20 miles. Regular charging and proper maintenance are essential for battery longevity.
While some scooters are designed to withstand outdoor conditions, it’s recommended to store them in a dry, secure place to protect from weather damage and theft.
Yes, each mobility scooter model has a specified maximum weight capacity. It's important to choose a model that supports your weight for safety and optimal performance.
You may be eligible for financial assistance through schemes like the Motability Scheme, NHS vouchers, or support from charities. It's advisable to research and apply for these options.

Other questions

A guide on how to fill out the V55 form to register with the DVLA can be seen here

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