Returns procedure

Please see our Returns and Cancellation Policy first.

If you are eligible to return your order, please use the following steps:

1. Email us

You must email us within 14 days of receiving your order

Email and please include

  • - Your Full Name
  • - Your Order Number
  • - The Products you wish to Return.

2. We will reply to confirm if your order is eligible for return and the amount you will be refunded

Important - Goods are returned at your own cost and risk.

Once the goods are received back in SALEABLE CONDITION, we will refund as follows

- AMOUNT PAID minus PREMIUM DELIVERY CHARGES (next day or Saturday) minus RETURN DELIVERY CHARGES (Normally between £60.00 and £90 per pallet depending on size, excluding certain postcodes)

3. Pack the goods carefully back onto their original pallet(s).

REMEMBER - Goods are stored and returned at YOUR RISK, so please take care to avoid damage at all times.

Goods should be packed as follows to avoid damage:

  • - Use PACKAGING BETWEEN ALL ITEMS to stop scraping and chipping
  • - Ensure that there are NO ITEMS OVERHANGING THE PALLET
  • - SECURE ALL ITEMS TO THE PALLET and COVER FULLY. Pallet wrap is ideal, but bin liners and lots of parcel tape will do if wrapped tightly.
  • - POSITION THE PALLET(s) where they can be easily collected. This would ideally be where they were originally delivered.
If packing the items onto a pallet is not possible, a palletisation service can be requested for £30

4. Reply to our email to confirm that the goods are ready to be collected.

In your email, please confirm

  • - The number of pallets to be collected
  • - That you have packed and wrapped the goods to the best of your ability
  • - That the goods are in a convenient position for collection

5. We will arrange collection.

Following this our delivery team will be in touch to book a convenient day to collect.

6. Refund.

Once received back in saleable condition, your refund will be processed through your original payment method.