Warranty

This page explains the warranty that comes with the products we sell.

Pre-owned/used Products

Used As standard, our used scooters and powerchairs come with a 3-month return to base warranty.

An extended 15-month warranty is available at the time of purchase. This is made up of a 3 month RTB warranty with us, then a 12-month full warranty with Mark Bates Ltd.

The Mark Bates warranty can be used with any of their approved repairers around the UK.

RTB Warranty

A return to base warranty means it is the buyer's responsibility to bring/ship the item back to our store.

We do understand that shipping a large scooter can be difficult so we are able to help with organising the collection using a suitable courier that will also pack the scooter for postage.

The typical cost of the courier is £50 - £100 depending on the size of the machine and the buyers' location.

Please contact us before starting a warranty claim to ensure it is processed correctly and also that it is done in the most efficient way.

 

New Products

All our new products come with a full 12-month warranty.

Please note that the warranty is a return to base warranty.