Warranty

This page explains the warranty that comes with the products we sell.

Pre-owned/used Products

Used As standard, our used scooters and powerchairs come with a 3-month return to base warranty.

An extended 15-month warranty is available at the time of purchase. This is made up of a 3 month RTB warranty with us, then a 12-month full warranty with Mark Bates Ltd.

The Mark Bates warranty can be used with any of their approved repairers around the UK.

RTB Warranty

A return to base warranty means it is the buyer's responsibility to bring/ship the item back to our store.

We do understand that shipping a large scooter can be difficult so we are able to help with organising the collection using a suitable courier that will also pack the scooter for postage.

The typical cost of the courier is £50 - £100 depending on the size of the machine and the buyers' location.

Please contact us before starting a warranty claim to ensure it is processed correctly and also that it is done in the most efficient way.

New Products

All our new products come with a full 12-month warranty.

Please note that the warranty is a return to base warranty.

1. Introduction Welcome to The Mobility Shop. These terms and conditions outline the rules and regulations for the use of The Mobility Shop's Website, located at http://mobilityscootersuk.co.uk. By accessing this website, we assume you accept these terms and conditions. Do not continue to use http://mobilityscootersuk.co.uk if you do not agree to take all of the terms and conditions stated on this page. 2. Contractual Agreement By placing an order through The Mobility Shop, you are entering into a legally binding contract to purchase the selected products. You will be guided through the process of placing an order by a series of instructions on the website. 3. Price and Payment The total price for goods, including delivery charges, will be displayed prior to confirming your order and completing the payment process. Full payment must be made before goods are dispatched. 4. Delivery The Mobility Shop will deliver the goods in accordance with your order usually within the stated delivery time but certainly within 30 days. If an event outside of our control occurs, we will contact you to arrange a revised delivery date. 5. Cancellation and Returns Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must inform us of your decision to cancel by a clear statement. 6. Refunds Upon receiving your cancellation notice and the return of the goods, we will refund you the price paid for the goods. We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied. 7. Limitation of Liability The Mobility Shop shall not be liable for any all loss or damage that you may suffer that is in any way attributable to any delay in performance or completion of our contract, however, that delay arises. 8. Data Protection Personal information collected during the sales process will be used in accordance with our Privacy Policy. 9. Governing Law These terms and conditions are governed by and construed in accordance with the laws of England, Wales, Scotland, and Northern Ireland. 10. Statutory Rights These terms do not affect your statutory rights.